Tru-Tronics has a RMA process. A buyer must make sure that he/she follows the correct procedures under our guidelines to receive a RMA number. 0-30 days: RMA requests due to form, fit or functional discrepancies can be submitted to Tru-Tronics Custom Service for consideration. If an RMA is approved for any other reason, a 35% restock fee is applicable. 30 days: No RMA will be issued. Shipping Procedures and Terms of Return All short shipment notifications must be made within three (3) business days of receipt of shipment. All RMA products are to be returned unused and in original packaging. Any received product that is not in the condition in which it was delivered to Buyer will be returned to the customer and the credit memo will be considered “void.” Unless otherwise specified, all domestic RMA shipments are to be returned via UPS Ground, all international RMA shipments are to be returned via FEDEX Economy. No COD shipments will be accepted. RMAs are valid for the term of ten (10) business days. After 10 business days any and all RMAs are considered “void” and will be refused and returned.
Tru-Tronics only accepts returns due to shipment errors (i.e. wrong parts) or defective parts. After receiving your order you will have five(5) days to inspect the parts and report defects or errors.